Face-to-face services at heart of new Citizens Information Service Strategy

THE Citizens Information Service welcomed Minister for Social Protection Dara Calleary to launch its national strategy 2025 - 2027, ‘Connecting Citizens’, which commits to enhancing in-person services while empowering clients to access vital services online.

CIS spokesperson and regional manager Diarmaid O’Sullivan said: “People are at the centre of everything we do, and the new Citizens Information Strategy builds on that important face-to-face community service.”

Mr. O'Sullivan explained: “In-person Information and advice is available from our trusted information officers at any of the 90 Citizens Information Centres around the country.

“As digital services expand, we aim to empower people with the information they need to access services online, including MyGovID.ie, MyWelfare.ie, Revenue.ie and SUSI.ie.

“Since 2020, over 2.2 million people have contacted Citizens Information for information and support. We want to build on the growing demand for a trusted provider of free, impartial, confidential information, advice and advocacy on a wide range of public services in Ireland.”

The network of Citizens Information Services is funded and supported by the Citizens Information Board.

More highlights from the new Citizens Information Strategy include:

Strengthen collaboration with other services to ensure people can always reach the support they need, when they need it.

Continue to share with government clients’ real-life experience to help shape and improve public services.

Continue to enhance quality standards across the network so people can expect the same quality service in every Citizens Information Centre across the country.

The event was attended by the members of the Oireachtas, chief executive officer of the Citizens Information Board, Graham Long, as well as staff, volunteer and board members of the Citizens Information Services.

The Citizens Information Strategy 2025 - 2027 can be read here.