THE EBS team in Mayo are operating from a new base as they embark on a fresh chapter in providing personal banking services to customers throughout the county.
After a good number of successful years at Linenhall Street in Castlebar, EBS Mayo has relocated to a striking premises on Main Street in the county town – the main banking thoroughfare in Castlebar, as manager Aidan Beirne noted.
Aidan, a native of Saleen, Castlebar, now living with his wife and four daughters in Breaffy, is a former area manager with Bank of Ireland and leads a team of five in his new premises. His colleagues are: John Hughes, business development manager; Therese Byrne, mortgage master; Donna Walsh, customer advisor; and Conor Loftus, customer advisor (and Mayo senior football player).
EBS is a personal bank that provides mortgages, wealth management, home insurance and investments for customers, and business is growing.
Mr. Beirne said Meissner coming to the county as well as the continued success of the likes of Allergan, Baxter, Hollister and Coca-Cola (Ballina Beverages) is a vote of confidence in Mayo. It means there are more jobs locally and more people looking at property.
“There's a great market in Mayo,” said Aidan. “House prices are on affordable and disposal income is on the increase, and there are a lot of young couples trying to get on the property ladder. More and more young people are looking for mortgages, and EBS is another choice for them.”
But what makes EBS stand out in the market? “It's the personal touch, the people. When you walk in here you meet people, not a machine. We're machine-less,” Aidan pointed out.
“Also, if you ring EBS in Castlebar you get through to someone here, not someone in a call centre in Dublin or further afield.
“A mortgage is probably the biggest financial decision people make and we believe it should be done face to face, not over the telephone or on the internet. That's where the personal touch really comes to the fore. Customers feel more secure, trust is built far quicker, and they are more likely to come back to you if you give them good service.”
As manager, Aidan was keen to point out that if a person can't get to Castlebar to meet them, then a staff member from the branch will travel to meet the person. Not only that, but they are happy to help Mayo people living in other parts of Ireland to help them get their mortgage over the line wherever they may have chosen to buy property.
“That is a big part of our business,” he explained. “About 30% or 40% of our business is done away from the branch.”
They will also meet customers for mortgages outside of normal working hours if it suits them better.
The message is that EBS Mayo is very much open for business at their new base in Castlebar. “We're in it for the long haul,” Aidan added.
To get in touch with EBS Mayo on Main Street, Castlebar, telephone (094) 9250065.