Water charge refunds are on the way to Mayo customers

 

THE government has announced that Domestic Water Charge refunds will be issued in the autumn.

In a statement, Irish Water said it is working to ensure that this can be achieved as efficiently and accurately as possible. 

It continued: “Irish Water’s primary concern is that the payment of refunds is as straightforward as possible from a customer point of view and that those who made a payment to Irish Water are refunded with a minimum of delay, once government has passed the legislation and provided the funding needed to allow for refunds.

“Almost €1 million customers will be repaid their domestic water charges totalling €173 million The cost of refunding customers will be approximately €5 million to cover the cost of letters, cheques, a public information campaign and additional staffing to support the project including additional call centre staff to deal with customer queries.

“We are now putting a team in place to begin this work and we will communicate with customers advising them what they need to do to ensure their refund is paid correctly as soon as the legislation is passed.

“The telephone number which customers can call to arrange a refund if they have moved address or if their personal details have changed is 1850 448 448.

“Customers whose contact information hasn't changed don't need to contact Irish Water. A cheque will issue to the account holder at their address.”